Shipping Policy

We now ship to over a 200 countries worldwide. Register with us to receive updates on shipping, promotions and other related information.

Shipping Charges: (With-in India)

  • Free Shipping on all Orders above Rs. 999.00
  • Flat INR 65/- Shipping Rate within India below Order of Rs. 999.00

Shipping Charges: (International)

  • Standard Shipping Starts from Rs. 1500.00*

* Prices do not include custom duty

Shipping Charges are based on shipping destination and weight of your parcel. Shipping companies determine shipping charges based on the package weight, customs clearance and various other factors. We are unable to advise the duty amount. For more information, please write to us on sales.phoenixjpr@gmail.com local Custom Clearance, Insurance & Freight Charges (CIF Charges) will be borne by Phoenix Handicraft, however GST, duties and taxes will be applicable as per your country’s regulations and are to be borne by the customer. These charges will be billed separately to you by the courier company at the time of delivery.For bulk volume based shipping, please contact us at  sales.phoenixjpr@gmail.com  to guide you.

Cash on Delivery [COD]

  • The Minimum order value eligible for COD is Rs. 999 and the maximum order value for COD should not be more than Rs. 10,000.
  • Flat Rs. 99 is applicable on all COD Orders.
  • Any Other payment method cannot be used for COD orders.
  • ONLY Cash Payment in Indian Rupees is accepted as payment. 

We offer cash on delivery (COD) at many locations in India limiting on certain pin code. The website will automatically give you the option of COD if the pincode is served through this facility or else you can email us your area PIN code on  sales.phoenixjpr@gmail.com  so that we can check and revert.

IMPORTANT SHIPPING INFORMATION
We are not responsible for any delays caused by natural calamities and unavoidable circumstances.We are unable to redirect orders once items have been dispatched.All orders require a signature and proof of ID upon receipt of order.We make our best efforts to deliver each item in your order within stipulated timelines of your placing the order, inclusive of processing time. However, in some cases, we may take longer, to ship the order as we may have to produce/procure it.If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our help desk (+91) 9413342853 or email us at  sales.phoenixjpr@gmail.com , mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest.Our Customer Service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us.

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