Phoenix Handicraft Team is here to help you out with your queries

What if an item is Sold Out?
If an item appears as SOLD OUT, it means there are unfortunately none left to buy. Members can mail to get the items that are sold out. We will go back to the artisan or craftsman with your waitlist request to see if another unit can be produced, but no guarantees!

How can I check the status of my order?
To check the status of your order, log on to and go to the My Orders section under My Account. When items in your order ship, we will add tracking information to this page. We will also email you when there is a status update to your order.

What are the payment options at Phoenix Handicraft?
Phoenix Handicraft accepts Visa and MasterCard. Customers can also choose to pay cash on delivery.

Does Phoenix Handicraft charge sales tax?
All taxes are a part of the prices you see on the site. What you see is what you pay.


How does Phoenix Handicraft ship products?
We ship products to you directly from the source country, as fast as we can. All of our products pass through our quality assurance facility before we package it and ship it off to you. Some of the items we sell are handmade upon purchase, which can increase the shipping time. Please make sure to check the “Shipping Info” on the product screen to see the item’s estimated arrival.

What are Phoenix Handicraft shipping rates?
Please refer to out Shipping section to learn about shipping rates.


What is Phoenix Handicraft’s return policy?
We’re a friendly bunch, and we know that sometimes you might just have a change of heart. Our Return Policy can help clarify how to go about returning items in your order. You can also email us if you have any questions, and we’ll do everything we can to help.

What if I have a problem with an item that is not retainable?
Give us a shout, and I’m sure we can work something out. We want to make life easier for you.


What if I forget my password?
Easy. Tap on the Forgot Password in the Password field. If you have any trouble, please contact our team.

How do I change my username or email address?
Once you log into, tap on the Settings icon, and then tap on Account Info

How can I change my email settings?
You can control the emails you receive on your Email Preferences screen, found after tapping the Settings icon.

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